We give our best to convey your message to the audience through our animations and designs. You can place your trust in the flexibility and personal attention you will receive throughout the whole working process. Please find the following terms to support and maintain our working relationship.
Fees
The Fee includes all works stated in our quote. Unless otherwise indicated, it does not include any outside supplier costs.
Changes to Brief and Revised or Additional Work
We shall supply a new quote for any changes to the brief or for revised or additional work. Any service provided by us at any time over and above those comprising our proposal or revised proposal(s) shall be subject to an additional fee. Any work or services already provided and which at your request are to be repeated or re-presented shall be subject to an additional fee, except at our sole discretion, there shall be no reduction in the amount of fees for work or services not accepted by you.
In the event that the client requests more than three rounds of reasonable amendments or any amendments deemed out of scope after the final video has been delivered and approved, any additional work required will be subject to additional charges. The scope of any additional work will be agreed upon by both parties in writing before work commences. Clients are responsible for providing clear and timely feedback within a reasonable timeframe after each round of revisions.
Delays in feedback may impact project timelines and may result in additional costs if extended amendments are required. The client’s requests for amendments should align with the originally defined project scope. Fundamental changes to the project direction or objectives should be separately communicated and mutually agreed upon.
To optimize the revision process, clients are encouraged to consolidate feedback from all key stakeholders. Clients should designate a single point of contact responsible for coordinating and relaying feedback to our team to ensure clarity and minimize potential miscommunications.
Invoicing and Payment
All creative fees are payable upon commencement of work. Cleared funds must reach our account before commencement of work. The balance of the fee will be invoiced at the end of the project, prior to the release of the final work. All prices are quoted exclusive of tax. Payment in full shall be made within seven (7) days from the date of invoice.
Termination
This project may be terminated at any time by either of the parties by giving written notice. If we terminate the project, we agree to carry out all work already paid for or reimburse the fees to you for any work already paid for and not carried out.
If you terminate this project upon completion of a stage, then you shall incur our fees and expenses up to the end of that stage. If you cancel this project during a stage, then you agree to pay the full agreed fee for that stage and all expenses incurred up to cancellation, including any expenses related to unpresented work which may have already commenced. You agree to reimburse us for any already commissioned costs of third parties.
Usage of Work
Your usage of our material and/or service (“Work”) is restricted to the specific purpose described in our proposal. We will quote separately for other usage if it is intended that our Work (mainly explainer videos and video productions) will be used in any wider context than indicated in our proposal. Any creative proposals we present to you and do not proceed to develop and produce, for any reason, remain our sole property and may not be used or copied in any shape or form.
Quality
Any complaint or notification of error concerning our Work must be notified to us in writing within 7 days of receipt by you and in the absence of such notice, you shall be conclusively deemed to have accepted such Work. It shall be your responsibility to check and approve the content of all Work submitted to you including text, illustrations, technical drawings, and artwork. We shall not be responsible for any errors therein which are not corrected by you.
Access to Artwork
You shall allow us reasonable access to photography, illustrations, and original artwork produced by us and to reproduce and publicize such photography and/or original artwork together with background copy for the purpose of promoting your business.
Governing Law
These Terms of Business shall be governed in all respects by the laws of Singapore and subject to the exclusive jurisdiction of the Singaporean courts.
Project Duration and Delivery
The project will commence on the agreed-upon start date specified in the project timeline. The project timeline, including key milestones and deadlines, will be outlined in the project scope document. The project manager will work diligently to ensure that the project adheres to this timeline. Any changes to the timeline will be communicated and agreed upon by both parties. Unforeseen circumstances may lead to project delays.
In such cases, the project manager will promptly notify the client of any potential delays and provide revised timelines. The client will receive project deliverables in accordance with the agreed-upon project timeline. The client’s timely provision of feedback, approvals, and required materials is essential to ensuring project delivery according to schedule. Delays in client responsibilities may impact project timelines. Upon completion of the project, the client will review the deliverables and provide formal approval and sign-off in writing to signify project completion and acceptance.
Copyright and Ownership
Where the client provides any material, including logos, images, trademarks, footage, and audio, it is the client’s responsibility to obtain the necessary permissions in advance from the original copyright holder.
By agreeing to these terms and conditions, the client hereby indemnifies us against any claims, disputes, expenses, or similar that may arise from breaching any copyright laws or pre-existing terms and conditions attributed to the material. We retain all rights to the usage of footage captured during the production of any client-commissioned project. However, as part of our video production service, we will grant a time-unlimited license for the use of that footage to the client.
Updates to Terms
Our Terms of Service may change from time to time, and all updates will be posted on this page. If you have any questions or comments concerning our Terms of Service, please contact us at:
Explainer Videoly Pte. Ltd.
20 COLLYER QUAY #09-01
SINGAPORE
Zip Code: 049319